What data do we collect?
When you fill in a form on our website or use our price calculator, we may collect:
- Name
- Phone number
- E-mail address
- Moving addresses (from/to)
- Preferred moving date and information about the job (e.g. volume, extra services)
How do we use the data?
We use your data to:
- Contact you and prepare a quote for your move
- Plan and carry out the job you book with us
- Meet bookkeeping and tax requirements, e.g. in connection with the RUT deduction
We never sell your data to third parties.
The AI chat BO
The website has a chat with our AI assistant BO. If you write to BO, the conversation (your messages and BO's replies) is stored for up to 30 days so that we can troubleshoot and improve the service, and is then deleted automatically. If you choose to leave your name and phone number with BO to be called back, those details are handled like any other request under this policy. BO is an AI and makes no binding decisions about price or booking — an employee of ours always does.
Photos in the chat
If you send photos of your home in the chat, we use them to assess how much there is to move and to calculate a preliminary price. The photos, the list of furniture and belongings derived from them and the price calculation are stored for up to 30 days and then deleted automatically. If you leave your contact details, our staff receive a link to the photos so they can confirm the price. The photos are analysed by an AI service from Anthropic, which processes them on our behalf. Please do not send photos showing people, documents or screens with personal data.
Cookies
Our website may use cookies for basic functionality and, if you consent, for statistics and marketing. You can change your choice at any time in the cookie banner or in your browser settings.
To improve the website we use Microsoft Clarity, which shows how visitors use the pages (clicks, scrolling and mouse movements) as anonymised recordings and heatmaps. Text you type into forms is masked and not recorded. Without your consent, Clarity runs without cookies. Read more in Microsoft's privacy statement: https://privacy.microsoft.com/privacystatement
When you reach the website through a Google ad, we store your IP address, browser and search term for up to 30 days to detect and block invalid or automated ad clicks (legitimate interest).
How long do we keep the data?
We keep your data for as long as needed to complete our job for you, and thereafter for the periods that apply to bookkeeping and tax reporting under Swedish law.
Your rights
Under the GDPR you have the right to:
- Request a copy of the data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, unless that conflicts with other legislation (e.g. the Swedish Bookkeeping Act)
Contact
If you have questions about this policy or want to exercise your rights, contact us: info@bukowinaflytt.se · +46 73 845 42 63
