1. Booking

The booking is binding once you have received written confirmation by e-mail or text message. The price is based on the details you give about volume, floor, lift, carrying distance and parking. If the details are not correct, time and price may change.

2. Prices and payment

  • 2 movers and a truck cost from 495 kr per hour including VAT after the RUT deduction. The minimum charge is 3 hours; after that every started half-hour is charged.
  • Time is counted from when the team arrives at the first address until the work is finished at the last. Waiting time caused by the customer is charged as working time.
  • Any call-out fee is stated in the quote.
  • Payment is by invoice within 14 days. The invoice is sent by e-mail after the job is done.
  • Late payment incurs interest under the Swedish Interest Act and a reminder fee of 60 kr.
  • Prices for private customers are stated including VAT, for businesses excluding VAT.

3. RUT deduction

The RUT deduction is applied directly on the invoice. You are responsible for being entitled to the deduction and having allowance left with the Swedish Tax Agency. If the Tax Agency refuses all or part of the payment, we invoice you for the difference.

4. Cancellation and rebooking

  • You can cancel or rebook free of charge up to 48 hours before the agreed start time.
  • If you cancel later, or if we are not given access on moving day, a cancellation fee of 2,550 kr including VAT is charged. The RUT deduction cannot be applied to the fee.
  • Rebooking later than 48 hours before the start counts as a cancellation.
  • Cancel by phone +46 73 845 42 63 or e-mail info@bukowinaflytt.se. The time at which we receive the cancellation is what counts.
  • The right of withdrawal under the Swedish Distance Contracts Act does not apply to moving services to be carried out on a specific day.

5. Your responsibilities before the move

  • Give correct details about volume, floor, lift and heavy or fragile items.
  • Make sure the truck can stand close to the entrance. Parking charges and fines caused by a lack of parking are paid by the customer.
  • Pack and label the boxes before moving day unless packing help is booked.
  • You transport cash, jewellery, valuable documents and other valuables yourself.

6. Our liability and insurance

  • The goods are insured during loading, transport and unloading.
  • We are not liable for damage to goods the customer has packed, if the damage is due to the packing.

7. Complaints

Report damage or missing items as soon as possible, preferably within 7 days, to info@bukowinaflytt.se with a description and photos.