The evening before the move

Charge your phone and make sure keys, door code and the movers' phone number are close at hand. Unplug and coil cables, take down pictures and curtain rails and take apart anything you want to dismantle yourself. Gather the boxes near the front door, but keep the walkway clear.

When the movers arrive

Do a quick walk-through together and point out what is coming, what is fragile and what is staying. After that you mostly need to be on hand for questions. At the new address, show where the large furniture should go – it is easier to get it right straight away than to move it later.

Common questions before moving day

Do I need to be at home the whole time? It is usually enough to be there at the start and at the new address, but stay reachable by phone. Does the furniture have to be taken apart? No, but tell us in advance if you want us to do it, so we bring tools and allow for the time.

What about children and pets? Moving day is calmer for everyone if they can stay with someone else during the carrying – doors are open and heavy things go through the stairwell. And if something takes longer than planned? With an hourly rate you pay for the time actually spent, so good preparation shows directly on the invoice.

A checklist to tick off

Everything is packed and labelled. Fridge and freezer are empty. Drawers and cupboards are emptied or taped. Parking and lift are arranged. Valuables are in a bag of their own. The movers know which items are heavy and fragile.